BOOKING DETAILS
When a booking is made, all details will be checked with you. Once you have confirmed these details we will proceed to confirm the elements of the booking. Please check that all names, dates and timings are correct when you receive any documents from us and be sure to advise us of any errors immediately.. Any changes to these details will incur the charges as stated on the front of your Confirmation. Please ensure that the names given are the same as in the relevant passport (We only require the given first name and surname. Please do not give us middle names) The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This also applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
INSURANCE REQUIREMENTS
While it is not a legal requirement for you to have Travel Insurance, we strongly suggest that you ensure you have adequate cover in place. Since the pandemic, airlines have become very strict with their cancellation and alteration policies (The policy attached to your booking will be shown on your booking form). The airlines will no longer waive these policies, even if the reason for cancelling is due to ill health. As many of the tickets are now non refundable We recommend that insurance is taken at the time the payments for the services purchased have been paid in full. Please do not wait until just before you depart. Our specialist Caribbean policy is now administered by Millstream Insurance and full information on the cover and purchasing can be done on 0330 660 0561 or Click here for further details
IMPORTANT INFORMATION
PLEASE ENSURE THAT WHEN YOU GIVE US THE PASSENGER NAMES THEY MUST BE GIVEN AS THEY APPEAR IN EACH OF THEIR PASSPORTS (We only require the given first name and surname. Please do not give us middle names). NAMES MAY NOT BE CHANGED ONCE THE BOOKING IS CONFIRMED. (Name changes and alterations to outward departure dates are treated as cancellations). NO REFUNDS, IF APPLICABLE WILL BE GIVEN IF BOOKINGS ARE NOT CANCELLED IN WRITING AT LEAST 48 HOURS PRIOR TO DEPARTURE DATE
PAYMENT METHODS
Our preferred way of receiving payments is by bank transfer. Our account details are as follows: Newmont Travel Ltd, Account number# 80368180. Sort code: 20-02-83. When making payment, please include your Newmont Travel booking number as without it we will not be able to allocate the funds to your booking. There is no need to phone unless you do not receive an emailed receipt within 1 working day. You can also make further payments by credit/debit card (Visa or Mastercard) using the link provided on your invoice (American Express/Diners Card are not accepted). Personal Credit/Debit cards are also accepted over the phone or in branch. Please note that charges incurred in taking corporate credit cards will be passed onto the consumer. Unfortunately, we no longer accept cash, personal or bankers cheques. In certain circumstances, payments will only be accepted by personal presence instore, by bank transfer or Pay By Link. These include bookings with imminent departure dates, where a passenger has not booked with us before or a 3rd party payer. If paying by phone, you may be asked to provide proof of residence by a bank statement or recent utility bill. Your contract for the provision of reservations and tickets is with Newmont Travel Ltd. A contract will exist when we accept your payment and issue a receipt confirming the arrangements we have made on your behalf. When you make a booking and accept the conditions, you undertake that you have the authority to accept these conditions on behalf of everyone travelling with you. If you have not been advised of the conditions before booking and are unhappy with them, contact us immediately. Your balance due date is shown on your booking confirmation and should be adhered to in order that we can issue the ticket and avoid the airline cancelling the booking. Where your balance due date shown falls on a Sunday, please make payment prior to this date.
YOUR FINANCIAL PROTECTION
We hold ATOL number 3357 issued by the Civil Aviation Authority which provides protection for your money. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive a confirmation which confirms your booking details and an ATOL Certificate. This protection applies to all applicable bookings covered under our ATOL licence and in the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for a booking made in advance. Your ATOL protection charge is included in the cost of your travel arrangements. For further information about what is covered visit the CAA's ATOL website at www.atol.org.uk. Where flights are purchased with immediate payment in full and tickets issued at the same time, these are not covered under our ATOL.
CANCELLATION THE NIGHT BEFORE TRAVEL
If you need to cancel the night before you are due to travel and after our offices have closed, please ensure that you phone the airline directly and cancel your flight. It is very important that when doing this you make a note of the persons name you have spoken to as we will need this if trying to obtain a refund.
PRICE
When you make a booking, you must pay a deposit if applicable as stated on your booking confirmation. We reserve the right to increase the price of the airfares, taxes and surcharges until your invoice is paid for in full, the last date of payment is clearly shown on your confirmation.
TAXES, AIRPORT CHARGES AND FUEL SUPPLEMENTS
The charges for these items are completely out of our control and therefore cannot be guaranteed. These charges can change right up to the date of departure. Where the authorities insist on payment, we reserve the right to pass this on to you even if your tickets have been paid for in full and issued. We will endeavour to advise you of any changes well in advance. However, any change to these items may be done without notice.
CANCELLATION AND AMENDMENTS
All deposits (£45.00) and the Consumer Protection Charge (CPC) are Non Refundable. Where reduced deposits are paid for online bookings, the normal Non Refundable element of £45.00 and the CPC applies if the booking is cancelled.
ADMINISTRATION CHARGES
In the event of an airline ceasing it’s operation to a particular destination and Newmont Travel having to refund the payment back to the client, an admin charge of £45.00 per person will be applied. The Consumer Protection Charge applied to all bookings is a non refundable element.
TELEPHONE ENQUIRIES
Information in respect of this booking is given over the telephone only on production of the booking number or airline reference which appears on most of our documents. As such it is wise to keep this information safe and the details to hand when contacting us. For full details of our Data Protection Policy, please refer to our website at www.newmont.co.uk
BALANCE DUE DATES
The balance due date that appears on your booking confirmation is a date determined by the date the airline require the tickets to be issued. If these dates are not met, the airline are at liberty to take the seats back for resale. If this happens, the deposit paid is not refundable. A fee of £50.00 will be charged if you wish for the seats to be reinstated (if still available) plus any additional cost of the new seats. If your balance due date falls on a Sunday, please make your payment prior to this date.
DATA PROTECTION
For full details of our Data Protection Policy, please refer to our website at www.newmont.co.uk
FLIGHT TIMES
Flight times as shown on our invoice were correct at time of printing. However, all airlines reserve the right to amend these times, please check your tickets on receipt for the correct times. We strongly suggest you check in online with the airline direct within 24 hours of departure as this will inform you of any last minute time changes, The contractual terms of the airlines that provide transportation apply to this contract. As these may limit your right to compensation you may ask for a copy of the relevant conditions from our office. Where an airline withdraws a confirmed flight, or where we believe that alternative flights are more suitable, we reserve the right to amend your booking accordingly. We shall inform you of any such change as soon as possible.
LIABILITY AND PROBLEMS
Newmont Travel Ltd acts as a booking agent for the principles, airlines, car parking companies, car hire, hotels and all other ancillary items named on your invoice and we have no liability whatsoever for any aspects of the travel arrangements or their services and accepts no responsibility for any loss, personal injury or death howsoever caused, except where caused by our own proven negligence. If you have an unresolved problem, which should be brought to our attention as soon as possible, you may if you wish refer the matter to arbitration, under a special scheme advised by the Association of British Travel Agents (ABTA) and administered by the CEDR. You may request details of the scheme from us but must apply within 9 months of the date of your return from travel.
PASSPORTS, VISA AND HEALTH REQUIREMENTS
Passports, visa and health requirements, and any other documents required to travel are the responsibility of each passenger. You should check to make sure your passport is up to date and valid beyond your date of return and if necessary, check with the relevant Consulate for the country being visited. The information required for your Caribbean destination can be found at Click here for further details. If you do not have the correct documentation you will be prevented from travelling and we shall have no further liability. Some destinations now require you to fill in pre arrival forms. This information can also be found by following the link above.
TICKET ISSUE
Tickets will generally be issued between 4-6 weeks prior to travel, subject to the conditions of the ticket or work load of the ticketing department. However, the company reserves the right to issue at an earlier date subject to the complete cost of the tickets being paid. E-tickets will be sent out 3 weeks prior to departure date and all documents where possible will be electronically transmitted..
DELIVERY OF DOCUMENTS
We aim to deliver as many documents as possible by e-mail but there may be some documents that require to be posted and these will be sent to you by the appropriate level of postage in order to get to you on time. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the appropriate charges being paid by you.
FORCE MAJEURE
In the event of a Suspension of flights to a destination caused by the failure of an airline, FCO warning against travel, an airlines suspension of flights for any reason, including natural disasters, health warnings or any other reason which is out of our control and where a refund is due to our client or where a rebooking is necessitated, Newmont Travel reserve the right to charge an admin fee of £45.00 per person to process the change or refund. In the event of a refund, please note that the Consumer Protection Charge (CPC) is Non Refundable. Click here for further details